HI!—it’s the foundation of every meaningful interaction and first impression.
Hospitality Intelligence (HI!) is a dynamic, virtual training program designed to deliver a competitive advantage to aspiring and current professionals by mastering the art of connection, communication, and client service excellence.
Participants will learn how to read a room, build and maintain trust, and create memorable experiences that drive lasting professional relationships. The course focuses on developing critical, real-world skills like emotional intelligence, adaptability, critical thinking and problem-solving strategies.
Hospitality Intelligence equips teams and individuals with the skills to go beyond ‘hello’ and deliver exceptional interactions with customers, clients, and colleagues.
The Course
Curious what it takes to wow customers and make a lasting first impression? Hospitality Intelligence is a hands-on program that delivers tools, tips, and insider knowledge to ensure anyone in a client-facing role can succeed. From first impressions to professional communication strategies, students will build the workplace skills to deliver top-notch client service and boost professional presence. Think of it as a master class in Client and Colleague Engagement.
Whether you're starting out or leveling up, this course adds immediate value to your resume- and empowers you to shine as a team player or grab attention as a candidate.
Let's make it happen for you!
My Why:
I've been in your shoes and I've also hired corporate teams; I know what managers are looking for. I created this course to share the most valuable, industry-relevant insights and skills in a clear, accessible way for everyone.
What You’ll Learn:
This course gives you immediate access to proven best practices employed by the world's top luxury hospitality brands and corporate organizations with a global presence. I've designed it as a step-by-step guide through the essentials of customer service excellence. Each module builds on the last, giving you a practical toolkit for delivering standout guest experiences- now and in your future career. It's not just a starting point, it's your launchpad for long-term career success.
Curriculum
Your instructor
With an over 15- year track record of success in a vibrant and challenging corporate world. Christine Miller delivers a wealth of real world knowledge and infectious enthusiasm to "Hospitality Intelligence." Her extensive background includes key roles within restaurants, event planning and delivery, facilities & operations management, and corporate hospitality. Her passion is translating her experiences and deep understanding of what it takes to excel in fast paced industries into practical training for professionals.
Hospitality empowers organizations. As the architect of "Hospitality Intelligence," Christine expertly bridges the gap between theoretical concepts and real-world applications, ensuring that her students are equipped with the tools and confidence needed to thrive. Her commitment to fostering a dynamic learning environment, coupled with her hands-on experience and personable nature, makes Christine not just an educator, but a mentor who empowers students to aim high.
Accelerated
Quick-Start Guide to Mastering the Fundamentals of Hospitality and it's relevance in a wide variety of industries
Comprehensive
A Deep Dive into Guest Services and Customer Care
Insightful
Unlocking Exceptional Customer Experiences in a digestible format that all levels can appreciate