The Course
Curious what it takes to wow customers and stand out in hospitality? This hands-on program gives you the tools, tips, and insider knowledge to succeed. From first impressions to pro-level communication, you'll build the skills to deliver top-notch service and boost your professional presence.
Learn from someone who’s been in your shoes and turned real-world experience into practical lessons. Whether you're starting out or leveling up, this course will add value to your resume—and help you shine as a team player in any role. Let’s make it happen!
My Why:
I created this to share the most valuable, industry-relevant insights in a clear, accessible way for everyone.
What You’ll Learn:
This course unlocks proven best practices from top luxury hospitality brands. I’ve designed it to guide you step-by-step through the essentials of customer service excellence. Each module builds on the last, giving you a practical toolkit for delivering standout guest experiences—now and in your future career. It's not just a starting point, it's your launchpad for long-term success.
Curriculum
Your instructor
With over 15 years of experience navigating the vibrant and challenging world of hospitality and corporate America, Christine Miller brings a wealth of practical knowledge and an infectious enthusiasm to the "Hospitality Crash Course." Her extensive background spans various key roles in restaurants, event planning and delivery, facilities and operations management and corporate hospitality providing her with a deep understanding of what it takes to excel in fast paced industries. Whether she's crafting personalized customer experiences or mentoring the next generation of hospitality professionals, Christine's dedication to excellence shines through.
Christine's approach to teaching is rooted in her passion for service and a firm belief in the transformative power of hospitality. As the architect of the "Hospitality Crash Course," she expertly bridges the gap between theoretical concepts and real-world applications, ensuring that her students are equipped with the tools and confidence needed to thrive. Her commitment to fostering a dynamic learning environment, coupled with her hands-on experience and personable nature, makes Christine not just an educator, but a mentor who empowers students to aim high within the realm of hospitality.
Accelerated
Quick-Start Guide to Mastering the Fundamentals of Hospitality and it's relevance in a wide variety of industries
Comprehensive
A Deep Dive into Guest Services and Customer Care
Insightful
Unlocking Exceptional Customer Experiences in a digestible format that all levels can appreciate