In this workshop in people-centered skills, you will be introduced to the basics of hospitality and service! While this course is designed to provide you with a comprehensive overview of the key concepts and practices in the customer service industry, you don't need to working in the hospitality industry to participate- in fact ANYONE can take this course and it will be valuable to you no matter what your career aspirations are. Whether you are new to the field, have a role representing a product or business or looking to expand your knowledge, this course will equip you with the essential skills to carry yourself with confidence the front of peers and customers alike.

Having these skills will grant you a valuable life-long toolbox to carry with you in all of your future roles. Hospitality and customer service skills will help you manage and build relationships, effectively listen and build trust which are valuable competencies of nearly every corporate or trade function you can imagine! Once mastered, this skillset can be the foundation of a successful career in whatever industry you find yourself in and will make you more marketable in the process.

Throughout this course, you will learn about the key elements of hospitality. We will discuss the basics elements of hospitality and work through common scenarios that nearly every customer facing worker experiences on a daily basis. By the end of Hospitality Crash Course, you will have a solid foundation in customer service and be well-prepared to represent businesses, market yourself and create meaningful connections that your future self will thank you for.

Key Concepts:

• The Basics
• Communication
• Building Relationships
• Going above and beyond