This workshop is your introduction to the basics of hospitality and professionalism. While this course is designed to provide you with a comprehensive overview of the key concepts, skills, and practices in the customer service industry, you don't need to be working in the hospitality industry to participate. ANYONE can find value in this course, no matter where you are in your career journey. This course equips you with essential skills to carry yourself with confidence and poise the front of colleagues and customers alike.

These skills are evergreen – a valuable life-long toolbox to carry with you in all of your future roles. Hospitality and customer service skills translate better to prospective management, builds stronger relationships, and creates better career results in nearly every corporate or trade function you can imagine! Once mastered, your skillset will be the foundation of success in your career and will make you more marketable to recruiters and hiring managers.

Throughout this course, you will learn about the key elements of client engagement. You will discuss the basic elements of hospitality and work through common scenarios that nearly every customer- facing worker experiences on a daily basis.

Key Concepts:

• The Basics
• Communication
• Building Relationships
• Going above and beyond

Lesson Summary

In this workshop focusing on people-centered skills, participants will delve into the foundations of hospitality and service. The course aims to offer a thorough understanding of essential concepts and practices in the customer service industry. Notably, this workshop is open to all individuals, regardless of their professional background, making it a valuable opportunity for anyone looking to enhance their skills. Some key highlights of this workshop include:

• Equipping participants with important skills beneficial in various career paths.
• Providing knowledge that is indispensable for creating lasting relationships and building trust.
• Offering competencies applicable in diverse corporate or trade functions.
• Presenting a foundational skill set that enhances career success and employability.

Throughout the workshop, attendees will gain insights into key elements of hospitality and customer service. Participants will engage with common scenarios encountered by customer-facing professionals on a daily basis. By the end of the Hospitality Crash Course, individuals can expect to have:

• A strong foundation in customer service principles.
• Confidence in representing businesses and marketing themselves effectively.
• The ability to forge meaningful connections that contribute to personal and professional growth.

Key Concepts Covered:

• The Basics
• Communication
• Building Relationships
• Going above and beyond