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Hospitality Intelligence (HI!): The answer to 'hello'
Introduction
Welcome to Core Connections
Who am I (3:14)
What's the value to me? (1:26)
Basics of Hospitality
What is Hospitality? (1:08)
What is EQ?
Read the Room (2:19)
Communication in Hospitality
Creating a positive first impression (0:51)
Active Listening
Non-verbal Communication
Responding to a customer + Problem Solving
After the response
Building Relationships
Collecting then connecting the dots (5:34)
Building Trust and Credibility
Maintaining Customer Relationships
Going Above and Beyond
Creating Memorable Customer Experiences
Brainstorming session
Conclusion
Review and Recap of Course Material
Final Quiz
Brainstorming session
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